UK shipping costs £3.95 and we use a trackable delivery service. Orders of furniture or heavy goods are subject to their own shipping costs which will be added at checkout. These costs will vary depending on the size, weight and delivery location.
We do offer a free collection service from our Cleethorpes store which you can select at checkout. Orders must be collected within 7 days of purchasing. Any orders left uncollected will be refunded.
We are unable to insure fragile items such as glass, pottery, ceramics and clay. All couriers refuse compensation for items of this kind that are broken in transit. We responsibly wrap and package each item as well as labelling fragile items to encourage couriers to handle the item with care. If an item is damaged in transit, we will do our best to exchange it for the same item. If we are unable to do that you will receive a full refund in shop credit.
If you are not completely satisfied with your purchase from Maranta, you have up to 14 days to return it to receive an exchange or refund in the form of shop credit.* This excludes plants, which have their own returns policy.
If an item is faulty, you have 14 days to contact us to receive a full refund or exchange. Returns can only be made if the item is unworn/unused.